Returns & Refunds
Please keep your proof of purchase and all items must be in new condition, unused and in original packaging.
We want you to be happy with the products you purchase from us. If something’s not right, you can return the unused product to us within 28 days and we will gladly refund or exchange. Unfortunately, we’re unable to provide a refund or exchange without a valid proof of purchase, and item is in brand new condition.
You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as we can and, in any case, within 14 calendar days of the day on which the goods have been returned.
If you ordered and paid for the product in store, you can claim your refund by taking your unused items and proof of purchase to the shop.
If the products were delivered to you, you must return them to us as soon as it's reasonably possible for you to do so. For store collection orders, we would request that you return your unused order back to the shop for a refund.
For home delivery orders, or if you are unable to return your purchase back to the shop, we'll arrange with our delivery partner to collect the products from you. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase.
Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider. If you're returning the products, all that we ask is that you take reasonable care of them while they are in your possession.
If you would like more information on your legal rights, contact your local Trading Standards Office www.tradingstandards.uk or Citizens Advice Bureau www.citizensadvice.org.uk
Please be aware that we are not currently part of any online or alternative dispute resolution schemes but for your information here is a link to the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/
Nothing in these Ts&C's excludes or limits your legal rights (also referred to as your statutory rights).